Being a Sarap Now partner means embracing our mission to 'deliver smiles everywhere'. Delighting your customers is an important aspect of running a successful business, as happy customers are more likely to return and recommend your products or services to others. Here are a few ways you can go above and beyond to delight your customers:
It starts with EXCELLENT customer service
Offer excellent customer service: Providing friendly, helpful, and prompt customer service can go a long way in delighting your customers. This includes responding to customer inquiries and complaints in a timely manner, and being willing to go the extra mile to resolve any issues or concerns they may have.
Not everything in an order goes according to plan. Packages get lost, items get damaged, things are missing. We know that things happen, but as shoppers, we want someone to be there when things aren't right. Letting the customer know you have their back goes a long way toward building trust and a long lasting relationship.
Give them little surprises
Surprising and delighting your customers with unexpected perks or bonuses: Who doesn't love a little surprise? Consider adding a small gift or bonus to customer orders, or offering special promotions or discounts to show your appreciation.
Some very successful brands that we worked with initially started off by including samples of other products they were selling. If samples aren't possible with your specific product, some of the other tips below may fit better.
Make it personal
Personalizing the customer experience: Personalization is key in today's world, and customers appreciate it when a business takes the time to tailor their products or services to their individual needs and preferences. This could include personalized product recommendations or customized campaigns.
A customized campaign can include a note to review your product on Sarap Now with videos or pictures. Happy customers will be glad to share the content and help you build your brand.
Add little touches to your packaging
Going above and beyond in your delivery or packaging: Attention to detail is key when it comes to delighting your customers. Consider adding a personal touch to your delivery or packaging, such as including a handwritten note or a small gift with orders.
By following these tips, you can go above and beyond to delight your customers and keep them coming back for more. Happy customers mean a happy business!